Privacy Policy

    Last updated: 10/18/2026

    At Traze AI Technologies (OPC) Private Limited, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use the TRAZE AI platform, including its associated blueprints and AI workforce applications (MerchandAIser™, Showroom™, Factory™, Supplier™, Commerce™, Growth™, EcoTrace™, and CoSource™).

    1. Information We Collect

    We collect information that you provide directly to us, as well as data generated through your use of the TRAZE AI platform:

    • Account and Business Information: Name, company name, email address, phone number, role, and billing information.
    • Operational Data: Supply chain details, Time & Action (TNA) calendars, supplier catalogs, factory floor data, and ESG compliance records uploaded to or generated within the platform.
    • Communication Data: Messages, emails, and WhatsApp conversations routed through our unified inbox to train your dedicated AI workforce and facilitate automated follow-ups.
    • Technical Data: IP addresses, browser types, device identifiers, and usage metrics collected automatically when you interact with our platform.

    2. How We Use Your Information

    We use the collected data strictly to operate, maintain, and improve your dedicated TRAZE AI deployment:

    • To configure and deploy your customized industry blueprints.
    • To power your AI workforce (e.g., AI Merchandising Department) for automated workflow execution, RFQ management, and risk identification.
    • To provide business intelligence, reporting, and Digital Product Passports (DPP).
    • To process transactions, send technical notices, and provide customer support.
    • To enhance the security and integrity of our enterprise platform.

    3. AI Data Processing and Isolation

    Your business data is your competitive advantage. Traze AI Technologies (OPC) Private Limited employs strict data isolation protocols:

    • Dedicated AI Models: Your operational data, supplier communications, and pricing matrices are used exclusively to train and operate your AI workforce. We do not use your proprietary business data to train shared, cross-customer AI models.
    • Confidentiality: Your TNA milestones, RFQs, and buyer interactions are strictly compartmentalized and never exposed to other tenants on the TRAZE AI platform.

    4. Information Sharing and Disclosure

    We do not sell your personal or business information. We may share information only in the following circumstances:

    • With Service Providers: Third-party vendors who assist us in providing infrastructure, hosting, and communication services (e.g., WhatsApp API providers), bound by strict confidentiality agreements.
    • Network Features (Opt-In): If you choose to participate in TRAZE CoSource™, certain directory information (e.g., capacity, capabilities) may be visible to other network participants to facilitate RFQ matching.
    • Legal Compliance: When required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Traze AI Technologies (OPC) Private Limited, our users, or others.

    5. Data Security

    We implement enterprise-grade technical and organizational security measures to protect your business data against unauthorized access, alteration, disclosure, or destruction. This includes end-to-end encryption for sensitive data, regular security audits, and role-based access controls.

    6. Your Data Rights

    Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also export your TRAZE AI operational data at any time. To exercise these rights, please contact our privacy team.

    7. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us at:

    Traze AI Technologies (OPC) Private Limited
    No.112, AKR Tech Park, "A" and "B" Block
    7th Mile Hosur Rd, Kudlu Gate, Krishna Reddy Industrial Area
    HSR Extension, Bengaluru, Karnataka 560068
    Email: privacy@trazeai.com